Privacy & Cookie Policy

Introduction

At Get Set Driving, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy and Cookie Policy explains how we collect, use, store, protect, and share your personal information when you use our services or visit our website https://getsetdriving.co.uk/.

We take your privacy seriously and will only use your personal information as described in this policy. This document has been drafted to ensure compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation applicable in the United Kingdom.

Who We Are

Data Controller: Get Set Driving Ltd trading as Get Set Driving®

  • Company Number: 11768528
  • Registered Address: Get Set Driving Ltd, Office 2104, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
  • Trading Address: Get Set Driving Ltd, Office 2104, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
  • Contact Information:

Our Lawful Basis for Processing Personal Information

Get Set Driving processes personal and non-personal information to facilitate our business activities. Our legal basis for processing this information is detailed below:

Contract

By using the services provided by Get Set Driving, you are entering into a contract and authorising us to process certain pieces of personally identifiable information. This includes:

  • Full name
  • Home address
  • Email address
  • Telephone number
  • Driving licence details (where applicable)
  • Lesson booking information
  • Payment information

This information is used solely by Get Set Driving to enable us to provide the requested services and fulfil our contractual obligations to you.

Consent

When a website contact form is completed, the personal data you have entered is stored in our customer database. This information is then used by us to reply to your enquiry. A contact form can only be submitted if you have consented to us storing your information by ticking the form checkbox.

If you do not wish to have your information stored, you can still contact us through:

 

Legitimate Interest

In some instances, we may process your data based on our legitimate interests. This includes:

  • Improving our services
  • Ensuring the security of our website
  • Analysing how our website is used to make improvements
  • Sending service-related communications

Legal Obligation

We may need to process your personal data to comply with legal requirements, such as:

  • Tax and accounting regulations
  • Road traffic legislation
  • Driver and Vehicle Standards Agency (DVSA) requirements

Types of Data We Collect

Personal Information

We may collect and process the following personal information:

  1. Identity Information: Name, date of birth, driving licence details
  2. Contact Information: Address, email address, telephone numbers
  3. Technical Information: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
  4. Profile Information: Your username and password, service preferences, feedback and survey responses
  5. Usage Information: Information about how you use our website and services

Website Cookies

A cookie is a small file containing an identifier, such as a string of numbers or letters, which is automatically downloaded to your browser when you visit a website. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies perform various functions and can be used differently depending on the website you visit. Generally, their main purpose is to improve a user’s experience by remembering their preferences or helping them navigate between pages on the website. Cookies are also used for marketing purposes by ensuring adverts you see online are related to your interests.

If you would like to find out more information about cookies, you can visit the following websites:

Why does Get Set Driving Use Cookies?

We use cookies to:

  1. Ensure our website functions properly
  2. Improve your browsing experience
  3. Analyse how our website is used to make improvements
  4. Remember your preferences
  5. Measure the effectiveness of our marketing campaigns

What Cookies Do Get Set Driving Use?

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for enabling users to navigate our website and for providing access to features such as secure areas and form submissions. Without these cookies, basic functions of our website would not work.

Analytical/Performance Cookies

These cookies collect anonymous information on how visitors use our website, for example, which pages are most popular or when error messages are displayed. These cookies do not collect any information that identifies a visitor. All information collected is anonymous and is purely used to improve how our website works.

Functionality Cookies

These cookies allow our website to remember your choices (such as your username, language, or region) and provide enhanced, more personalised features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookie Management

Not Accepting Cookies or Requesting Cookies be Disabled after Acceptance

You do not have to accept cookies from Get Set Driving. It is entirely down to you to determine how you wish to manage your web browsing experience.

Once you have provided us with consent to use cookies, you may change your mind and withdraw consent at any time.

All major browsers allow you to adjust your cookie settings or disable them altogether. You can usually find instructions on how to do this in your browser’s help menu. The following website provides information for all recent versions of popular browsers used on the market today: https://www.aboutcookies.org/

How We Use Your Personal Information

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

We may use your personal information for the following purposes:

  1. To register you as a new customer
  2. To provide our driving instruction services
  3. To process and deliver your booking including:
    • Managing payments, fees and charges
    • Collecting and recovering money owed to us
  4. To manage our relationship with you, including:
    • Notifying you about changes to our terms or privacy policy
    • Asking you to leave a review or take a survey
  5. To administer and protect our business and website
  6. To deliver relevant website content and advertisements to you
  7. To use data analytics to improve our website, services, marketing, customer relationships and experiences
  8. To make suggestions and recommendations to you about services that may be of interest to you

Disclosure of Your Personal Information

We will not pass any of your personal details to any third party unless it is strictly necessary. We may disclose your personal information to:

  1. Service providers who provide IT and system administration services
  2. Professional advisers, including lawyers, bankers, auditors and insurers
  3. HM Revenue & Customs, regulators and other authorities

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

International Transfers

We do not transfer your personal data outside the UK.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include:

  • Encryption of sensitive data
  • Secure password policies
  • Regular security assessments
  • Staff training on data protection
  • Access restrictions to personal information

We have also established procedures to address any suspected personal data breaches and will notify you and any applicable regulator of a breach where required by law.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorised use or disclosure
  • The purposes for which we process your personal data
  • Whether we can achieve those purposes through other means
  • The applicable legal requirements

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Legal Rights

Under data protection laws, you have the following rights:

  1. The right to be informed about how we collect and use your personal data
  2. The right of access to your personal data and supplementary information
  3. The right to rectification of inaccurate or incomplete personal data
  4. The right to erasure (the ‘right to be forgotten’) in certain circumstances
  5. The right to restrict processing in certain circumstances
  6. The right to data portability, allowing you to obtain and reuse your personal data
  7. The right to object to processing based on legitimate interests, direct marketing, and for research/statistical purposes
  8. Rights relating to automated decision-making and profiling

If you wish to exercise any of these rights, please contact our Data Protection Officer, Shad Zahoor, at contact@getsetdriving.co.uk.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Making a Complaint

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to This Privacy Notice

We reserve the right to make changes and updates to this privacy policy as needed, without providing prior notice. The current and most up-to-date version of this policy will always be posted on the website. This policy was last updated in July 2025.

External Websites

This privacy policy covers https://getsetdriving.co.uk/ only. If you follow a hyperlink on our website to an external website, a different privacy policy will apply. Get Set Driving has no control over, and is not responsible for, the practices of third-party websites.

Contact Us

If you have any questions about this Privacy and Cookie Policy or our privacy practices, please contact us:

  • By email: contact@getsetdriving.co.uk
  • By phone: 0800 038 5928
  • By post: Get Set Driving Ltd, Office 2104, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG

Get Set Driving Ltd trading as Get Set Driving® – Company Number: 11768528